Terms of Service

1. Introduction

Welcome to RapidXpertz, a business development, lead management and client acquisition platform operated by AANTRIO Technologies & Managed Services Private Limited (“AANTRIO”, “we”, “our” or “us”).

Registered/Business Address: A4/407, SG Shikhar Heights, Siddharth Vihar, Ghaziabad, Uttar Pradesh – 201009, India.

RapidXpertz is designed to help recruitment agencies, staffing firms, talent solutions providers and eligible business service providers explore business opportunities, manage leads and access optional managed client acquisition support.

These Terms of Service (“Terms”) govern your access to and use of the RapidXpertz website, platform, registration facilities and related services.

By accessing the website, registering an account, purchasing a service or using the Platform, you agree to these Terms and the applicable Privacy Policy, Vendor Partner Agreement and service-specific commercial terms.

If you do not agree with these Terms, please do not use the Platform or purchase its services.

2. Definitions

For the purposes of these Terms:

• Platform: The RapidXpertz website, dashboard, lead management system and associated services.
• Vendor Partner: A recruitment agency, staffing company, talent solutions provider or other eligible business registered with RapidXpertz.
• Business Opportunity: A potential client requirement or business engagement made available through the Platform.
• Masked Opportunity: An opportunity in which certain client-identifying or confidential information is withheld during the initial evaluation stage.
• Client Acquisition: The optional service through which RapidXpertz supports client outreach, engagement, introductions, requirement discussions, follow-ups and potential onboarding.
• Client POC: The client's designated Point of Contact.
• Services: Vendor registration, opportunity access, lead management, shortlisting, client acquisition and other services expressly offered by RapidXpertz.

3. Eligibility and Account Registration

3.1. RapidXpertz is primarily intended for legitimate businesses and professional service providers.

3.2. You must provide accurate, complete and current information during registration, including business details, contact information, service capabilities and any requested verification documents.

3.3. You confirm that you are authorized to register and act on behalf of the business you represent.

3.4. You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

3.5. You must promptly update inaccurate information and notify RapidXpertz of suspected unauthorized account access.

3.6. RapidXpertz may request additional information to verify a business or assess its suitability for the Platform.

3.7. We may restrict, suspend or reject accounts where information is materially inaccurate, eligibility requirements are not met, or there is reasonable evidence of fraud, misuse or violation of these Terms.

4. Scope of Services

Subject to the applicable service plan and commercial confirmation, RapidXpertz may provide:

• Vendor registration and business capability profiling.
• Access to relevant, initially masked business opportunities.
• Opportunity review, shortlisting and priority selection.
• Lead status tracking and opportunity management.
• Optional managed client acquisition support.
• Client outreach, engagement, introductions and onboarding assistance.
• Related business development support expressly agreed with the Vendor Partner.

The availability, volume and scope of services depend on the applicable program, opportunity availability and commercial arrangement.

RapidXpertz is a business development and client acquisition support platform. It does not itself guarantee that every opportunity will result in a client engagement, purchase order, hiring requirement or revenue.

5. Opportunity Access and Lead Management

5.1. The standard Lead Management & Opportunity Access Fee is ₹9,999 plus applicable GST, unless a different commercial arrangement is expressly agreed in writing.

5.2. Under the applicable program, the Vendor Partner may receive access to 25 or more masked opportunities, subject to availability and the applicable program terms.

5.3. The standard program may provide up to 15 decline attempts and up to five active shortlisted opportunities, subject to the applicable dashboard rules.

5.4. Vendor Partners may review opportunities and select those aligned with their capabilities, service scope, commercial expectations and business objectives.

5.5. Opportunities may be prioritized from P1 to P5, as applicable to the Platform's workflow.

5.6. Initial opportunity information may exclude the client's identity, direct contact details and other confidential information.

5.7. Exhaustion of the applicable opportunity allocation without proceeding with a Client Acquisition opportunity may make the Vendor Partner eligible for renewal or a discounted renewal offer, subject to the applicable program terms and pricing.

5.8. Opportunity access does not constitute a promise of exclusivity, guaranteed client engagement or assured business volume.

6. Client Acquisition Services

6.1. Client Acquisition is an optional, opportunity-specific service.

6.2. When a Vendor Partner selects an opportunity and chooses to proceed, RapidXpertz will communicate the applicable Client Acquisition Fee and relevant commercial conditions before confirmation.

6.3. The Vendor Partner must expressly confirm its decision to proceed with the relevant acquisition service and complete the required commercial formalities.

6.4. Depending on the agreed scope, Client Acquisition may include:

• Client outreach and engagement.
• Initial discussions regarding business requirements.
• Facilitation of introductions between the client and Vendor Partner.
• Follow-ups toward empanelment or onboarding.
• Disclosure of relevant client identity and POC information at the appropriate stage.

6.5. The exact scope, fees, deliverables and applicable conditions will be communicated before the Vendor Partner commits to the relevant service.

6.6. RapidXpertz may facilitate the introduction and onboarding process but does not control the client's internal approvals, budgets, hiring decisions, commercial negotiations or final engagement decision.

7. Fees, Taxes and Payments

7.1. The applicable fees will be communicated through the Platform, invoice, proposal, Vendor Partner Agreement or other written commercial confirmation.

7.2. Unless otherwise agreed in writing, applicable GST and other legally chargeable taxes will be payable in addition to the stated fees.

7.3. The standard Lead Management & Opportunity Access Fee is ₹9,999 plus applicable GST.

7.4. Client Acquisition Fees are opportunity-specific. Indicative fee bands under the applicable service program may include:

• Small/Emerging opportunities: ₹10,000–₹20,000 plus applicable GST.
• Mid-size opportunities: ₹20,000–₹50,000 plus applicable GST.
• Large/Enterprise opportunities: Customized pricing.

These are indicative ranges, not a binding quotation. The actual fee will be communicated before the Vendor Partner confirms the service.

7.5. The Vendor Partner must make payments in accordance with the applicable invoice and agreed payment terms.

7.6. Failure to make a required payment may result in suspension of access to opportunities or services, subject to applicable law and the relevant agreement.

7.7. Any adjustment, credit, renewal discount or other commercial concession will be governed by the applicable written commercial confirmation.

8. Adjustment of the Lead Management Fee

8.1. Where the Vendor Partner proceeds with an eligible Client Acquisition opportunity, the previously paid ₹9,999 plus applicable GST Lead Management & Opportunity Access Fee may be adjusted against the applicable Client Acquisition Fee, in accordance with the agreed commercial terms.

8.2. For example, if the total Client Acquisition Fee is ₹25,000 plus applicable GST and the eligible ₹9,999 fee is adjusted, the remaining base fee will be ₹15,001, subject to applicable tax and invoice treatment.

8.3. The ₹9,999 Lead Management & Opportunity Access Fee itself is non-refundable.

8.4. Any adjustment is subject to the eligibility conditions, invoicing requirements and commercial confirmation applicable to the selected opportunity.

9. Refund and Cancellation Policy

9.1. Non-refundable Lead Management Fee: The ₹9,999 plus applicable GST Lead Management & Opportunity Access Fee is non-refundable under the applicable Vendor Partner Agreement.

9.2. Eligible Client Acquisition balance: Where the total Client Acquisition Fee exceeds ₹9,999, only the eligible balance amount paid toward Client Acquisition may be considered for a refund, subject to the applicable agreement and verification.

9.3. A refund of the eligible balance may be considered where:

• The client rejects the proposal.
• The client withdraws or cancels the relevant requirement.
• The client becomes unavailable.
• The acquisition cannot be completed for reasons attributable to the client or RapidXpertz.

9.4. No refund will ordinarily apply where the Vendor Partner withdraws, becomes unresponsive, changes its commercial decision, refuses to participate, refuses to proceed after client acceptance or selection, or stops the process for a reason attributable to the Vendor Partner.

9.5. If RapidXpertz successfully facilitates acquisition and the client agrees to onboard, engage, empanel or provide requirements, the applicable Client Acquisition Fee is considered earned and non-refundable under the applicable agreement.

9.6. Dissatisfaction after opportunity selection regarding industry, location, hiring volume, commercial terms or suitability is not, by itself, a refund ground.

9.7. Refund eligibility will be assessed based on the circumstances, the stage at which the acquisition stopped and the applicable commercial terms.

9.8. Nothing in this section excludes any refund, remedy or consumer right that cannot lawfully be excluded under applicable law.

10. Vendor Partner Responsibilities

The Vendor Partner agrees to:

10.1. Maintain accurate company, service capability and contact information.

10.2. Review each opportunity carefully before shortlisting or proceeding with Client Acquisition.

10.3. Provide timely responses, documents and other information reasonably required for acquisition activities.

10.4. Communicate professionally and honestly with prospective clients.

10.5. Use client information only for the authorized business purpose.

10.6. Keep confidential information secure and not sell, misuse, publish or circulate it to unrelated third parties.

10.7. Avoid making false, misleading or unauthorized representations about RapidXpertz, AANTRIO, the client or the services offered.

10.8. Following client introduction or onboarding, independently manage service delivery, including recruitment, candidate sourcing, candidate quality, turnaround time, requirement fulfilment, communication, commercial compliance and client relationship management.

10.9. Comply with applicable laws, contractual obligations and professional standards relevant to its business.

10.10. Avoid any attempt to misuse Platform information, manipulate opportunity allocation or circumvent applicable commercial arrangements.

11. Client Information and Confidentiality

11.1. RapidXpertz may mask client identity and contact information during the initial opportunity evaluation stage.

11.2. Client identity and POC details may be disclosed at the appropriate acquisition or handover stage for the relevant business purpose.

11.3. Vendor Partners must not misuse, resell, distribute or disclose client information except as authorized or legally required.

11.4. Both RapidXpertz and the Vendor Partner must take reasonable steps to protect confidential business, commercial and contact information received during their engagement.

11.5. Confidential information may be disclosed where required by law, by a competent authority, or with the relevant party's authorization.

11.6. Personal information will be handled in accordance with the RapidXpertz Privacy Policy and applicable data protection laws.

12. RapidXpertz Responsibilities

Subject to the applicable service plan, RapidXpertz will:

12.1. Provide access to the relevant opportunity ecosystem and lead management process.

12.2. Present available opportunity information appropriate to the relevant stage.

12.3. Communicate applicable Client Acquisition Fees before the Vendor Partner confirms the relevant service.

12.4. Provide agreed acquisition support and facilitate client engagement within the scope of the selected service.

12.5. Maintain reasonable records of opportunity status and acquisition activity.

12.6. Take reasonable steps to protect confidential information and maintain the security of the Platform.

RapidXpertz does not guarantee that every opportunity will be suitable, that every client will respond, or that a particular commercial outcome will be achieved.

13. No Guarantee of Business or Revenue

RapidXpertz provides business development, opportunity access and client acquisition support.

We do not guarantee:

• Client onboarding or empanelment.
• Any minimum number of hiring requirements or service orders.
• Purchase orders, contracts or work orders.
• Revenue, profitability or business growth.
• Client response, proposal acceptance or commercial approval.
• Any specific timeframe for successful acquisition.

Client decisions, internal approvals, budgets, hiring plans and commercial terms remain outside RapidXpertz's reasonable control.

Vendor Partners should independently assess the suitability and commercial viability of every opportunity before proceeding.

14. Prohibited Activities

Users must not:

• Submit false, misleading or unauthorized registration information.
• Access or attempt to access another user's account without authorization.
• Reverse engineer, disrupt, damage or interfere with the Platform.
• Introduce malware or engage in unauthorized security testing.
• Scrape, extract, copy or commercially exploit Platform data without authorization.
• Sell or disclose masked opportunity information or confidential client details.
• Use client information for unauthorized solicitation or unrelated purposes.
• Impersonate another business, client or individual.
• Use the Platform for unlawful, fraudulent or deceptive activities.
• Circumvent applicable opportunity access, fee or commercial arrangements.

RapidXpertz may investigate suspected violations and take proportionate action, including restricting access, suspending accounts or terminating services, subject to applicable law and contractual obligations.

15. Intellectual Property

15.1. The RapidXpertz name, logo, website design, Platform interface, content, software, materials and related intellectual property are owned by or licensed to AANTRIO or the relevant rights holder.

15.2. Users receive a limited, non-exclusive, non-transferable and revocable right to access and use the Platform for its intended business purposes, subject to these Terms.

15.3. No ownership rights are transferred to users by virtue of registration or use of the Platform.

15.4. Each Vendor Partner retains ownership of its own name, logo, business materials and intellectual property.

15.5. Neither party may use the other party's branding or confidential materials for unrelated purposes without appropriate authorization, except as permitted by law or the applicable agreement.

16. Privacy and Data Protection

Your use of RapidXpertz is also governed by our Privacy Policy, which explains how personal information and business data are collected, used, stored and shared.

By submitting information through the Platform, you confirm that you are authorized to provide that information and that it is accurate to the best of your knowledge.

Where applicable, users must ensure that personal information shared with RapidXpertz has been collected and disclosed lawfully.

RapidXpertz will handle personal information in accordance with its Privacy Policy and applicable legal obligations.

17. Third-Party Services and External Links

The Platform may use or link to third-party websites, tools, communication services or payment services.

Such services may be governed by their own terms and privacy policies. RapidXpertz does not control independent third-party services and cannot guarantee their availability, security or performance.

Users should review the relevant third-party terms before using those services.

18. Suspension and Termination

18.1. These Terms apply while you access or use the Platform or receive services from RapidXpertz.

18.2. Either party may terminate the relevant business engagement in accordance with the applicable Vendor Partner Agreement or written commercial arrangement.

18.3. RapidXpertz may suspend or restrict access where reasonably necessary due to suspected fraud, security concerns, material breach of these Terms, unlawful activity or non-payment of applicable fees.

18.4. Where appropriate and legally permissible, RapidXpertz may provide notice and an opportunity to address the relevant issue before suspension or termination.

18.5. Termination does not automatically cancel payment obligations already incurred, confirmed opportunity selections, acquisition services already initiated or confidentiality obligations.

18.6. Any refund following termination will be governed by the applicable Refund and Cancellation Policy and written commercial agreement.

18.7. Provisions relating to payment obligations, confidentiality, intellectual property, liability and dispute resolution will survive to the extent necessary to give them effect.

19. Disclaimer of Warranties

To the extent permitted by applicable law, the Platform and its services are provided on an “as available” basis.

We do not warrant that the Platform will always be uninterrupted, error-free, compatible with every device or free from all security vulnerabilities.

We make reasonable efforts to provide relevant opportunities and reliable services, but we do not warrant the accuracy, completeness or continuing availability of every third-party business requirement or client representation.

Nothing in these Terms excludes any warranty, protection or remedy that cannot lawfully be excluded.

20. Limitation of Liability

To the extent permitted by applicable law, RapidXpertz and AANTRIO will not be responsible for indirect or consequential losses arising from a client's refusal, withdrawal, budget change, hiring freeze, internal decision or other circumstances outside their reasonable control.

RapidXpertz is not responsible for the Vendor Partner's recruitment delivery, candidate quality, employment decisions, service fulfilment, commercial commitments or independent dealings with clients after introduction or onboarding.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability arising from fraud or wilful misconduct where legally applicable.

Any further limitation of liability agreed between the parties will be governed by the applicable signed agreement and applicable law.

21. Indemnification

To the extent permitted by applicable law, a Vendor Partner may be responsible for losses, claims, damages or reasonable expenses arising from its material breach of these Terms, unlawful conduct, unauthorized use of client information, infringement of third-party rights or false representations.

This provision does not make a party responsible for losses to the extent caused by another party's own breach, unlawful conduct or negligence.

22. Changes to Services and Terms

RapidXpertz may update, modify, suspend or discontinue Platform features or services where reasonably necessary for operational, technical, commercial, security or legal reasons.

We may revise these Terms from time to time. The latest version will be published on www.rapidxpertz.com with an updated effective date.

Where required by law or an applicable agreement, we will provide appropriate notice or obtain the required acceptance before material changes take effect.

Continued use of the Platform after updated Terms become effective will be subject to applicable law and any acceptance requirements that apply.

23. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of India.

The parties shall first attempt to resolve disputes through good-faith discussions and reasonable efforts to reach an amicable resolution.

If the dispute remains unresolved, it may be referred to the competent courts having jurisdiction over the registered office or principal place of business of AANTRIO, subject to applicable law and any valid agreement between the parties.

Nothing in this section restricts any statutory rights or remedies that cannot lawfully be restricted.

24. General Provisions

24.1. Entire Agreement: These Terms, together with the Privacy Policy, applicable Vendor Partner Agreement and written commercial confirmations, govern the relevant use of the Platform and services.

24.2. Order of Precedence: If these Terms conflict with a separately signed Vendor Partner Agreement or opportunity-specific commercial confirmation, the specific agreement or confirmation will prevail for the subject matter it expressly addresses, subject to applicable law.

24.3. Severability: If any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

24.4. No Waiver: Failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision.

24.5. Assignment: Users may not transfer their rights or obligations under these Terms without the required written consent, except where otherwise permitted by law. AANTRIO may transfer relevant rights or obligations as part of a lawful business restructuring or transfer, subject to applicable law.

24.6. Electronic Acceptance: Registration confirmations, electronic acceptance, email confirmations and digital signatures may be used as evidence of acceptance where legally valid.

24.7. Force Majeure: Neither party will be responsible for a delay caused by circumstances beyond its reasonable control, subject to applicable law and any payment obligations already incurred.

25. Contact Information

For questions regarding these Terms, Platform access, commercial arrangements or complaints, please contact:

AANTRIO Technologies & Managed Services Private Limited
Operator of RapidXpertz

Address: A4/407, SG Shikhar Heights, Siddharth Vihar, Ghaziabad, Uttar Pradesh – 201009, India.

Email: business@rapidxpertz.com

Website: https://www.rapidxpertz.com

For privacy-specific requests, please refer to the Privacy Policy published on our website.